SHIPPING POLICY
We want your work to arrive as quickly and safely as possible!
Our works are made to order, and we ask for a 10-business-day lead time, starting from the date your payment is confirmed. After this time, we require a few more days for logistics, which may vary depending on your location:
Brasilia: up to 5 business days
Other capitals, interior of SP and interior of RJ: up to 15 business days
Interior of other states: up to 20 business days
The delivery period begins on the date your order is posted and applies only to business days (Monday to Friday, 8:00 AM to 3:00 PM). Deliveries may also occur on Saturdays, but this is an exception.
In any situation, our team is here to answer questions and help with anything you need. If you have any suggestions or questions about delivery or payment times, just contact us at contato@atbfineart.com
Your experience with ATB Prints should be as unique as the artwork you choose. We're here to make sure it's just that!
RETURN AND CANCELLATION POLICY
We want your experience with ATB FINEART to be light, inspiring, and worry-free. That's why we've created a transparent and fair exchange and return policy. If something doesn't go as expected, we're here to help.
EXCHANGES
If you wish to exchange your work, you can choose any other product available in our gallery, of equal or greater value (upon payment of the difference).
How to request an exchange?
Send an email to contato@atbfineart.com within 7 calendar days of receiving the product.
In the email, please provide: your full name, order number, the product you wish to exchange and the reason for the exchange.
Conditions for exchange:
The work must be in perfect condition, with no signs of use or damage.
If the work has protective packaging (such as tubes, bubble wrap, or boxes), it must be shipped in the same packaging.
Tip: To ensure your work arrives safely, we recommend reusing the original packaging.
RETURN DUE TO DEFECT OR DAMAGE
Every ATB FINEART piece is carefully crafted and shipped. But if something arrives damaged, rest assured: we'll take care of it!
How to apply:
Send an email to contato@atbfineart.com within 7 calendar days of receiving the product.
Please provide: full name, order number, describe the defect and attach photos showing the problem.
What happens next?
We will review the case within 5 business days.
If the analysis confirms the defect, a new work will be produced and sent to you, following the production and delivery deadline.
Note: We do not provide new packaging, so please reuse the original for return.
RETURN DUE TO REGRET
We know that art is a very personal thing — if you feel the work isn't what you expected, you can return it.
How to apply:
Send an email to contato@atbfineart.com within 7 calendar days of receipt.
Please provide: full name, order number and the product you wish to return.
Conditions for refund:
The work must be in perfect condition, with the original packaging.
After the return has been reviewed and approved, the refund will be processed.
Reimbursement:
Credit card: The amount will be refunded in up to 2 subsequent invoices (varies by bank).
Pix: The refund will be made by deposit into the current account of the purchase holder (same CPF), within 10 business days.
Shipping: For full returns, shipping will also be refunded. For partial returns, shipping is not refunded.